Frequently Asked Questions

Complete our free assessment referral form or call Agal's helpline. A team member will get in touch to discuss your needs and the next steps.

Agal is based in the UK. If you are outside the UK, please call Agal's helpline to confirm whether counselling is available where you live.

We will discuss your circumstances and the support you are looking for. This may include an initial screening and questions about your background and wellbeing to help identify appropriate next steps.

Yes. Agal offers free, confidential counselling.

Counselling may support concerns such as anxiety and stress, low mood, trauma, relationship or family difficulties, self-esteem, parenting issues, and life changes. Call Agal's helpline if you are unsure whether our service is right for you.

We currently provide integrative counselling with CBT and SFBT approaches. You can discuss your preference for a particular therapy with your counsellor. The approach will depend on the therapist's expertise. We also provide counselling for people experiencing PTSD following trauma, including flashbacks related to a crime.

Our team currently offers counselling in English and various other languages listed on our home page. Please tell us your preference when you call Agal's helpline so we can confirm availability for counselling.

Your counsellor will work with you to understand your needs and agree on a suitable plan and timings that work for both you and your counsellor. The number and frequency of sessions may vary depending on your circumstances and progress.

Yes, it is possible. The service aims to cater to your specific needs, so you will go through an assessment phase. During this phase, you can find out more about the counsellors and discuss other details, including who you would like to book with. The allocation of therapists is case-specific, and bookings are made in the client's best interests.

We offer counselling, but we are not currently able to provide clinical or psychiatric care. The length of counselling varies from person to person, and your counsellor will review your progress with you and discuss the support that best meets your needs.

Counselling may be available online or in person depending on current provision and your circumstances. Please call Agal's helpline to confirm the options available when you enquire.

Please call Agal's helpline to discuss the young person's needs, age, and whether our current counselling service is suitable.

We have provided emergency contact details on this website, including helplines you can call to discuss an emergency or make an appointment. We have also provided a description box where you can enter your contact details so that we can get in touch with you.

No, we do not offer home visits. Please call Agal's helpline to discuss your circumstances and confirm what appointment arrangements are currently available.

Different formats suit different people. Availability can vary, so call Agal's helpline to discuss the options currently available and what may work for you.

Complete our free assessment referral form or call our helpline numbers. A team member will get in touch to discuss your needs and the next steps.

Yes. We follow strict confidentiality policies. We will only share information with your consent unless you or someone else is in immediate danger or at risk of harm. All our services are free and confidential.

Absolutely. We offer language support in English, Bengali, Hindi, Malayalam, Sinhalese, Tamil, Punjabi, and Urdu.

You can reach out to us for advice. We'll guide you on how to support them safely and make referrals if needed.

Yes. We offer phone, video, and email-based support to ensure accessibility and safety. If needed, face-to-face appointments can be arranged at our office or a partner organisation's space.

We are not an emergency service. If you or someone else is in immediate danger, call 999. For mental health emergencies, call 111 and select option 2.